Customer Service Representative - Northlake in Northlake at The Custom Companies Inc

Date Posted: 7/14/2020

Job Snapshot

Job Description

If you are interested in an exciting and rewarding career in the transportation industry, want to be part of the fastest growing full service transportation company in the Chicagoland area and enjoy working in a fast paced dynamic work environment with excellent benefits, then we encourage you to complete the application for this position. Thank you in advance for considering The Custom Companies Inc. as your future employer.

While transportation industry experience is a plus we will train the right person!

Job Summary: To serve as a centralized information center for all questions, inquiries and complaints. To provide accurate information regarding all tasks and responsibilities performed by the Client Services Representative and to outperform the customers' expectations.

Duties and Responsibilities (include but are not limited to):

  • Respond to Telephone and email requests for service – pick-ups, quotes, tracking, tracing, problem solving, provide a proactive approach to shipment details and transit.
  • Sort, forward and process incoming faxes and e-mails and phone calls.
  • Maintain all necessary files and administrative paperwork required to respond to client and management requests.
  • Perform any administrative projects directed by management or client requests.
  • Serve as a liaison between our customers and vendors maintaining all relationships always keeping our culture and world-class customer service in mind.
  • Assistant to sales representatives and other departments as a member of our gold team structure.

Knowledge, Skills, and Abilities

  • Ability to establish priorities and execute those priorities.
  • Ability to identify, report, and correct problems
  • Knowledge of how outside carriers conduct business: i.e. our entire partner and vendor network.
  • Proficient typing skills (30-35 words per minute)
  • Computer knowledge including use of Microsoft applications: i.e. Word, Excel and Outlook
  • Heavy phone work is required thus one needs excellent 2 way communication skills (listening and speaking)

Credentials and Experience

  • High school degree required
  • Associate degree in a two year college a plus
  • 1-2 years experience with Transportation or Phone Center environment is a plus.

We will not look at a resume only submission. You must fill out an application to be considered!! Go to : WWW.CUSTOMCO.COM and click on the Career page. Thank you

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