Sales Support Coordinator in Northlake, IL at The Custom Companies Inc

Date Posted: 4/29/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Northlake, IL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    4/29/2021

Job Description

The Custom Companies is a premier full-service transportation provider that specializes in a wide range of transportation solutions to companies of all shapes and sizes. We are growing at a rapid pace and looking to add new staff to our Northlake corporate office that will support accounts at a local and national level. We are eager to attract the best so we offer competitive compensation and a generous benefits package that includes a 401k with an immediately vested Company contribution; paid time off; and insurance (medical, dental, vision and more).

The Sales Support Coordinator is an expert multi-tasker, focused on driving productivity of our sales team through the support of our Account Managers. This will primarily include assisting with order tracking, customer service phone calls, issue resolutions, and other non-selling activities. 

The right person in this position has the potential to grow into the Account Manager position!

Responsibilities include but are not limited to:

  • Respond to telephone and email requests for service including, but not limited to: pick-ups, tracking, tracing, and problem solving. Provide a proactive approach to shipment details and transit
  • Creates, maintains and enters information into our databases
  • Coordinate with all internal departments to make sure that the processes are met to the customers expectations.
  • Help build a strong and evolving relationship between key accounts based on identifying customer needs and communicating those needs to our Account Managers.

Qualifications, Knowledge, Skills, Abilities:

  • 1+ years of experience in customer service
  • Excellent and effective communication skills
  • Self-motivated and goal orientated  with strong attention to detail
  • Must be able to perform in a fast paced and high-volume work environment
  • Proficient in Microsoft Office

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